CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why are some CAEN remote access servers marked as "On-Campus" only?

All software applications installed on CAEN computers are licensed for on-campus use, meaning they can be used at locations physically on the U-M Ann Arbor campus.

Some software licenses, however, differentiate between on-campus and off-campus use, and do not allow access from off-campus locations. For example, Windows remote desktop connections that are not specifically designated as "On-Campus" may not provide access to all applications in the CAEN Lab Software Environment (CLSE), such as Adobe software applications.

For a full list of applications that are available from on- or off-campus, refer to our online software listing.