CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu


Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

How do I connect to a CAEN Windows computer remotely?

Connecting to CAEN's Windows Remote Desktop Service requires the use of Duo Two-Factor Authentication (2FA) to log in. All that is needed is to enroll a device. Once that is complete, there are two options for connecting:


 

Connect Using the VMware Horizon Client

The VMware Horizon Client is available for many common operating systems, including Windows, macOS, Linux, iOS, Android, and Chromebook.

To ensure you install the most recent version of the client for your computer or device, refer to the article linked below, then continue with the further instructions for connecting:

Where can I find the most current version of the VMware Horizon Client for my computer or device?

When you finish installing the client and first launch it, you will be asked to enter a Connection Server. Otherwise, click the + New Server button in the top-left corner, and you will be prompted to enter the name of a new Connection Server. Enter caen.midesktop.it.umich.edu, and click the Connect button:

When prompted, enter your U-M uniqname as the User name, and your UMICH password in the Passcode field, then click the Login button:

You will next be presented with your options for authenticating with Duo Two-Factor Authentication:

Enter the number of your preferred option in the Next Code field. Otherwise, if you already have a code from a previous Duo SMS message or Hardware Token, you can enter that code directly. Click the Login button to authenticate. You will then be presented with a window showing your available connection options:

Select the desired connection to access the latest version of the CAEN Lab Software Environment (CLSE):

  • CAEN Labs 2020 provides access to the latest hardware and software licensed for student instructional or non-commercial research use from any location.
  • CAEN Labs 2020 - 16 GB RAM offers remote access to computers with a minimum of 16 GB of memory available.
  • CAEN Labs 2020 - 32 GB RAM provides access to a limited number of computers for tasks where additional memory is needed.
  • CAEN Labs 2020 - Duderstadt Center offers remote access to a number of physical computers located in the Duderstadt Center.

 

Connect Over the Web

Note: The option to connect via a web browser is provided for convenience, however, using the VMware Horizon Client as described above will provide the best performance for graphics-intensive applications, and the most stable user experience.

To connect to the Windows Remote Desktop Service using a web browser, go to: https://caen.midesktop.it.umich.edu

Select the VMware Horizon HTML Access option, and you will then be prompted to log in with your U-M uniqname and password:

After clicking the Login button, you will be presented with your options for authenticating with Duo Two-Factor Authentication:

Enter the number of your preferred option. Otherwise, if you already have a code from a previous Duo SMS message or Hardware Token, you can enter it directly. Click the Continue button to authenticate. After authenticating with Duo, you will be presented with a window providing a few options for connecting, as described above. You will be logged onto the remote computer automatically within your web browser window, and presented with the CLSE Windows desktop.