CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why do I receive a "not responding" error when trying to connect to the Windows Remote Desktop Service?

The Windows Remote Desktop Service offers a limited number of computers available for users to connect to. This means that at peak usage times there may not be computers available. If this occurs, you will receive an error message reading “The desktop sources for this desktop are not responding. Please try connecting to this desktop again later, or contact your system administrator.”

If you receive this error when trying to connect, you will need to wait until more connections become available. If you are on campus and receive this message when connecting to the CAEN Labs group, you may try connecting to the CAEN Labs On Campus group. Each group has a different set of computers, so if one is full, the other may have available computers. Keep in mind that the CAEN Labs On Campus group can only be connected to when you are on a campus network.

You can check to see if there are any connections available by either trying to connect at a later time, or by contacting the CAEN Help Desk.