CAEN Knowledge Base
CAEN Knowledge Base

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Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why can't I save any files to my Windows Home Directory?

You may be unable to copy or save files to your Windows Home Directory for one of two reasons:

  1. The file in question is large enough such that you will exceed your 50 GB quota. In this case, there is not enough room in your Windows Home Directory to save the file, and you will need to clear out some space in order to continue.
  2. The file may be infected with a known virus or malware. The storage server uses anti-virus software to scan all files as they are copied to the server. If a file is infected, you will not be allowed to save the file.