CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why can't I find certain software applications when using remote access services?

Due to software licensing agreements, there may be some software that is not available through any CAEN remote access services. Some may be available via remote access, but only when connecting on-campus.

To check software availability through remote access, refer to the CAEN Software Listing. The information on availability can be found in the Remote Access On-Campus and Remote Access Off-Campus columns in the listing.