CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu


Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Who will customize Salesforce to meet my needs?

The College of Engineering Salesforce pilot project aims to improve engagement with alumni. Part of the pilot is to solicit ideas about alumni-related activities where Salesforce might help. Groups in the College can submit their ideas using the Salesforce New Project Request form.

Submissions will be reviewed by the Salesforce team — which includes representatives from across the College — and one project will be implemented during the first pilot phase. In consultation with the project stakeholder, CAEN will handle Initial implementation, document the process, and produce training materials. From that point on, it will be the responsibility of the group submitting the project proposal to engage with alumni using the tool CAEN has created/customized.

If major changes are desired, a modification request can be made. The changes will be reviewed and prioritized by the Salesforce team like any new project request.