CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

What is a CAEN Account? How is it different from my ITS account?

All students, faculty, and staff of the University of Michigan are eligible for a centralized computing account provided by Information and Technology Services (ITS). This is the primary computing account for the University community, and it provides a set of Standard Computing Services for access to campus-wide IT resources. Further information about these computing accounts can be found on the ITS web site.

A College of Engineering computing account (often referred to as a CAEN Account) is separate from the ITS account, and is only available to eligible members of the College of Engineering. It is intended to address the academic needs of the College of Engineering community, and provides a set of supplemental computing services.