CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu


Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why am I asked to "Sign In" when launching Adobe Creative Cloud applications on CAEN computers?

As part of the University's license, some Adobe Creative Cloud applications may prompt users to "Sign In" with their uniqname@umich.edu email address and UMICH password when launched. Make sure to choose the Enterprise ID option if prompted.

For further details about this process, refer to the ITS News: New sign-in process for all ITS Adobe licenses.