CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why can't I access on-campus software from the Medical Campus or NCRC?

Based on the terms of the licenses, the Medical Campus and the North Campus Research Complex (NCRC) are considered to be off-campus network locations. This means that remote access to the on-campus software licenses from those locations is restricted.

Most locations on Central and North Campuses should be available using the MWireless Wi-Fi network.