CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

I am a new, incoming student to the College of Engineering. When do I get my CAEN Account?

All new, incoming students to the College of Engineering automatically receive their CAEN Account immediately prior to their first term enrolled in courses (usually the week prior). This is to ensure the most accurate and up-to-date eligibility data, and that the greatest number of incoming students will have their accounts ready for the first day of classes.

New students who have trouble accessing their CAEN Account on the first day of classes should contact the CAEN Help Desk directly. Refer to our Obtaining a CAEN Account page for more information.