CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu


Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Where can I find more information on how to use BlueJeans? Are there any classes or training I can attend?

BlueJeans offers a wealth of searchable support articles and video tutorials online: support.bluejeans.com

For topics specifically related to using BlueJeans at U-M, refer to the main ITS BlueJeans website for information on getting started, including a list of FAQs.

ITS also offers free, instructor-led training sessions units, including information on joining, scheduling, recording, and moderating BlueJeans meetings. To get more information or to schedule training, contact HDVideoconferencing@umich.edu.