CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

How should telecommuters handle working with sensitive data during remote work?

Use of the U-M VPN service is recommended during all University remote work. A Virtual Private Network is a way to connect to on-campus services when you are working off-campus. The VPN client software will encrypt your network traffic, so data is securely sent to and from University networks. Using the VPN is especially recommended when connecting from a public network, such as Wi-Fi in coffee shops, hotels, conference centers, etc. Certain activities also require the use of a VPN for remote access, such as:

  • File Servers
  • Remote Desktop Connections
  • OARS
  • MGIS

Sensitive data should never be saved locally on personal laptops or home computers, and should remain on U-M servers and approved cloud storage services (e.g. Google, Box).