CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Why can't I find certain software applications when using CAEN remote access services?

Due to software licensing restrictions, there may be some applications that are not available through any CAEN remote access services. There may also be some that are available via remote access, but only when connecting from an on-campus network. In addition, some software may be restricted to you based on your role at the University.

To check software availability through remote access, refer to the CAEN Software Listing.