CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Who is responsible for patching my computer(s)?

Operating system patches are automatically downloaded and installed. Computer systems may require weekly reboots to stay up-to-date with the latest patches.

Non-Microsoft software included in the CAEN Lab Software Environment (CLSE) for Windows may require other update mechanisms. Your departmental IT support staff have the option of installing additional software that may require updates. Those with administrator rights on the computer may also have the ability to install additional software, which may or may not require updates. Departmental IT support staff are responsible for patching any software not provided by CAEN as part of the CLSE.

Consult with your departmental IT support staff if you have further questions.