CAEN Knowledge Base
CAEN Knowledge Base

Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit:

Enter your question or keyword below to search our knowledge base. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

I've connected to a remote meeting, but I cannot see or hear anyone, or vice versa. Why is this happening?

There are a few reasons why this could happen, related to either hardware or software problem. Refer to the following support articles for help troubleshooting:

As a workaround until the problem is resolved, it might be more reliable to call in with your phone to hear the audio for the meeting.